Clear communication
Organizing information so people know what changed, what matters, and what to do next.
Melissa L. Murphy
Operations, Communications & Stakeholder Support Professional
Operations and communications professional with experience in stakeholder support, records and list management, program coordination, customer service, events, website updates, and clear day-to-day communication.
Profile
My background spans association member services, K-12 school operations, remote edtech support, small business operations, events, and customer service. The common thread is practical coordination: keeping information accurate, helping people understand next steps, and making recurring work easier to manage.
I tend to be useful where communication, process, and people support overlap: answering questions, updating shared information, tracking details, documenting workflows, and following through across teams.
How I Work
Operational follow-through
Tracking moving pieces, deadlines, handoffs, and open questions until the work is closed.
Documentation and visibility
Creating forms, SOPs, tracking docs, and shared references for recurring work.
Reduced friction
Finding where people get stuck, then clarifying the process or communication around it.
Calm support in busy periods
Staying steady during high-volume email, phone, event, school office, and learner-support workflows.
Cross-functional coordination
Helping staff, members, families, learners, sponsors, speakers, vendors, and internal teams stay aligned.
Selected Work Examples
Across different environments, the pattern has been consistent: I help clarify the process, organize the moving pieces, and keep people supported when the work is shifting.
CAPMA: Association operations and education coordination
In a five-month Membership Services Manager role, I supported member communications, CEU and education programming, event outreach, sponsor coordination, website updates, newsletters, publications, tracking systems, and operational workflows.
- Kept overlapping initiatives visible across event timelines, speaker and attendee communication, registration updates, sponsor details, educational program information, and member questions.
- ~1,700 recipients member email list
- ~50% open rates on member communications
- Highest turnout since 2017 for Legislative Day outreach
Lambda/BloomTech: Remote education operations and learner support
As a Section Lead in a remote education technology environment, I supported four-month cohort cycles and oversaw up to 15 Team Leads, each supporting approximately 8-10 adult learners.
- Used LMS tools and internal documentation systems to track attendance, work completion, learner progress, and support needs.
- Created tutoring schedules, supported adult learners at risk of failing or leaving the program, standardized documentation, and trained incoming Section Leads.
- Consistently performed strongly in helping students stay above passing thresholds and continue through the program compared with typical cohort attrition.
GLI NorCal: Rebuilding external operations after dormancy
I joined after the construction-adjacent business had been dormant for roughly six months and helped rebuild the external structure it needed to show up credibly again.
- Recreated the company name and brand presence, built the website, and developed customer-facing materials and outreach collateral.
- Supported customer communication, marketing coordination, and business development readiness so the company could be considered for bids again.
Swing Education: High-adaptability K-12 support
Worked across public, charter, and private school settings, adapting quickly to different classrooms, grade levels, student needs, and school procedures. I was consistently requested and received strong feedback while helping maintain classroom continuity for staff and students in changing environments.
Experience
Membership Services Manager California Pest Management Association (CAPMA) | Jan 2026 - May 2026
- Led member communications and supported operational lanes across events, sponsor coordination, CEU programming, website updates, publications, and member-facing workflows.
- Managed newsletters, quarterly publications, event announcements, email campaigns, and website updates for a statewide trade association.
- Maintained member email communications reaching approximately 1,700 recipients, with open rates around 50%.
- Developed workflows, tracking documents, communication systems, and operational documentation during CAPMA's transition to an association management company.
Registrar Davis Joint Unified School District | Aug 2023 - Jan 2026
- Processed students after central enrollment and maintained student records, attendance documentation, scheduling details, and compliance-sensitive records.
- Handled approximately 50-75 phone inquiries and 15-30 email requests daily while supporting students, families, staff, counselors, administrators, and district departments.
- Managed website updates and news bulletins, developed forms and SOPs, supported the counseling office, filled in for health office coverage, and helped troubleshoot daily office technology issues.
Section Lead, Contract Lambda School / BloomTech | Jul 2019 - Jun 2021
- Oversaw up to 15 Team Leads in a remote education technology environment, with each Team Lead supporting approximately 8-10 adult learners through a four-month cohort cycle.
- Guided Team Leads through attendance tracking, work completion monitoring, tutoring schedules, escalation handling, and sensitive student communication.
- Standardized documentation, communication practices, and operational processes, and trained incoming Section Leads on cohort operations and support workflows.
Business Development & Marketing Operations GLI NorCal Landscape Construction | Nov 2012 - Apr 2019
- Supported business operations, customer communication, marketing coordination, and administrative processes during company recovery and growth.
- Created the company name, original branding and logo, built the company website, and maintained customer-facing communications and outreach materials.
- Assisted with proposals, sales support materials, customer communication, and business development coordination.
Customer Service, Technical Support & Credit/Collections Headsets.com | 2004 - 2006
- Promoted across customer service, technical support, and credit/collections roles within two years based on performance, reliability, and customer support skills.
- Provided phone-based customer service, technical troubleshooting, issue documentation, and calm support for sensitive billing conversations.
Skills and Systems
Comfortable with Google Workspace, Microsoft Office, CRM and ticketing systems, CMS platforms, email marketing tools, Canva, DocuSign, Adobe Acrobat, student information systems, LMS tools, and remote collaboration platforms.
Operations coordinationCommunications coordinationStakeholder supportMember supportCustomer serviceProgram coordinationEvent coordinationCEU programming supportCRM and list managementRecords managementDocumentation and SOPsWebsite updatesNewslettersEmail campaignsPublication coordinationIssue resolutionFollow-up trackingBasic reportingDe-escalationBasic technical troubleshooting