Melissa Murphy

Registrar & Administrative Specialist • Davis, CA
melissamurphy.ca@gmail.com • 415-730-1494 • LinkedIn • Resume (PDF)

Summary

I’m a school registrar and administrative specialist with 25+ years of experience supporting high-volume, high-stakes communication and keeping systems running smoothly. I’m known for calm clarity, strong follow-through, and building practical processes that make work easier.

Operations support Process improvement Stakeholder communication Records & compliance Docs + spreadsheets

Experience

Registrar & Counseling Secretary (Administrative Assistant II) Davis Joint Unified School District • Davis, CA • Aug 2023 – Present
  • Support a high-volume service desk handling phone, email, and in-person requests in a compliance-driven environment.
  • Manage student records, enrollment, and sensitive documentation in alignment with district and state requirements.
  • Serve as a primary point of contact for families, counselors, and administrators during time-sensitive situations.
  • Create, maintain, and improve forms, templates, and documentation that streamline attendance and records workflows.
Student Support Operations / Operations Lead Lambda School (BloomTech) • Remote • Jul 2019 – Jun 2021
  • Provided operational leadership and escalation support for up to 15 Team Leads simultaneously.
  • Advised Team Leads on prioritization, sensitive issue handling, and student communication.
  • Coordinated workflows across student support, curriculum, and operations teams in a fast-paced SaaS environment.
  • Standardized documentation, escalation paths, and communication practices during periods of rapid growth.
Business Development & Marketing Operations GLI NorCal Landscape Construction • Nov 2012 – Apr 2019
  • Led business development and marketing initiatives supporting company growth and client acquisition.
  • Managed website content, updates, and optimization to support inbound inquiries and brand presence.
  • Developed proposals, marketing copy, and client-facing materials aligned with business goals.
Freelance Communications, Marketing & Operations Consultant Independent • Jun 2016 – Jul 2022
  • Supported small businesses and professional service clients with communication, marketing, and operational workflows.
  • Developed and maintained CMS-based websites, client-facing forms, and internal intake processes.
  • Managed multiple concurrent client projects while balancing deadlines and stakeholder feedback.
Customer Service, Technical Support, Credit & Collections Headsets.com • 2004 – 2006
  • Progressed from customer service into technical support and credit & collections roles based on performance.
  • Provided technical troubleshooting support and handled sensitive billing and payment conversations.
  • Balanced customer advocacy with company policies in high-stakes financial situations.

Projects